DESIGNA has simplified its service package structure.
Permanent availability with Priority, Professional and Expert
Only fully functional park management systems earn money. DESIGNA established its service division years ago to ensure profitability through sustainable maintenance. To achieve a better overview, DESIGNA has structured its services into three easy-to get packages.
The main purpose of DESIGNA’s service is clear: “The car park is fully occupied, everything is running smoothly and hassle free. The customers are fully satisfied.” Achieving these goals is the driving force behind the entire DESIGNA Service team.
Within the DESIGNA Parking Management Solutions, the Service department offers three easy structured packages: Priority, Professional, and Expert. These packages provide a comprehensive range of services to ensure the long-term, uninterrupted use of parking management systems - from ongoing professional maintenance for hardware and software to fast on-site service and free replacement materials. Attractive Plus Packages extend the personal scope of services according to individual needs.
Benefits made to measure
The Priority Package includes privileged VIP access to telephone support and preferential order processing for remote maintenance and service calls. In addition, credit for five hours of remote maintenance and two service calls on site per year.
With the Professional Package, you can enjoy all the benefits of the Priority Package plus remote maintenance around the clock - 24 hours a day, 7 days a week (24/7).
The Expert Package gives you a "full guarantee" on all services for fault clearance of your system. For you, this means privileged access to support and remote maintenance, material and delivery guarantee, and hardware and software maintenance twice a year.
Your personal DESIGNA Service Card gives you direct access to your services. The Service Card contains information on service level, service contract number, and service hotline number.
For a plus in professional maintenance for your parking management system. Want to know more?
Further information on the individual packages* and also on the scope of services of the DESIGNA CLOUD can be found in the respective data sheets or obtained directly from our Service and Sales staff.
(* Offer subject to availability, please contact your local sales person.)